Return Policy
Legal Disclaimer
This page provides general explanations and information on how to write your own Return Policy.
Since we cannot know in advance the specific return policies you wish to establish between your business and your customers or visitors, this article should not be considered legal advice or a recommendation on what you should actually do.
If you need assistance or information on creating your own Return Policy, we recommend seeking legal counsel.
Basic Information About the Return Policy
A Return Policy is a legally binding document that aims to establish the legal relationship between you and your customers regarding how and under what conditions refunds will be issued.
Online businesses that sell products may sometimes be required (depending on local laws and regulations) to provide return and refund policies.
In certain jurisdictions, this is necessary to comply with consumer protection laws.
Additionally, having a clear Return Policy can help protect your business from legal claims by customers who are dissatisfied with their purchases.
What Should Be Included in a Return Policy
Return policies typically address topics such as: the time frame in which a refund can be requested, whether the refund will be full or partial, under what conditions a customer is eligible for a refund, and much more.